Key Performance Areas: (not totally inclusive):

• Registering and processing of CIT claims on ICBM.

• Receipt of CIT investigation dockets.

• Constant communication with branches to address any claim queries or problems that the branches may need assistance with.

• Processing, capturing, and updating the CIT claims on the ICBM system

• Closing of the CIT claim files on ICBM.

• Filing of all documents in the CIT claim files.

• Forward correspondence to Branches requesting outstanding documents and information.

• Distribution of weekly CIT claims report.

• Assisting Management with duties as requested

• Assisting and resolving of client and Branch queries relating to the Department

• General office duties

Minimum Requirements:

• Minimum Matric Certificate and /or relevant post Matric qualifications.

• Claims and insurance experience would be an advantage.

• Proficiency in MS Word/Excel/PowerPoint is essential.

• Accuracy and high methodical working methods are required.

• Ability to liaise professionally with personnel at all levels.

• Ability to work without supervision, under pressure and meet deadlines.

• Previous experience in the security environment would be an advantage

Other Personality Attributes:

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels

• Should be able to work independently, proactively and use initiative

• Ability to work under pressure and meet deadlines

• Accuracy and high methodical working methods are required

• Ability to maintain confidentiality and handle office matters with utmost professionalism

• Computer literacy – Excel, Word, Outlook.

• Own transport essential.

• Presentable

Core Competencies:

• Organization skills

• Good communication skills

• Strong administration skills
• Strong interpersonal skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.