Designation: Business Relationship Manager (NMS Financial Products)
Category: Information Technology
Level: Skilled
Position Type: Permanent
Location: Explora Square
Job Description:
The Organization
- The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
- By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
MultiChoice has a COVID-19 mandatory vaccination policy to ensure a productive and healthy workplace. By submitting your application for employment, you warrant to MultiChoice that you are fully vaccinated against COVID-19 and accept that you will be required to submit your vaccination certificate during the recruitment process. In processing your information we will comply with the requirements of the Protection of Personal Information Act.
Reports to
- Lead – Business Relationship Management
Direct Reports
- None
- Division
- EBS
Department
- Business Relationship Management
Key Customers
- DStv, Naspers, SuperSport, M-Net, Media Sales, HR, Finance, Legal, BTD, CII and Myriad
Location
- South Africa, Johannesburg, Randburg
Key Performance Objectives
- Tasks
Business to IT Alignment
- Assist EBS to deliver solutions that meet customer needs through understanding of customer’s business and needs through relationship management
- Demonstrate an understanding of risk parameters by managing customer relationships
Understand customer’s business and needs through proactive customer relationship management according to portfolio mandate - Complete tasks through planning and reviewing against set targets
- Research and analyse information by using problem solving techniques to propose solutions for work challenges
Support the achievement of thebusiness strategy, objectives and values by reviewing the business and other supporting unit to ensure delivered systems, process, services and solutions are aligned
Share knowledge and trends with team and stakeholders during formal and informal interaction
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations - Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys, etc.)Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value
Stakeholder Management
- Develop and enhance relationships with department heads, in assigned business area, actively manage their expectations and act as an escalation point for their technology service portfolio
Manage EBS IT-business relationships - Represent EBS in Business discussions and ensure necessary technology capabilities needed by business are scoped and developed
- Ensure constant communication and manage day to day issues to completion
- Ensure constant reporting for impact analysis for business and improve by 50% in proactively quantify the potential or real time interruptions or initiatives
Reporting as part of Communication
- Develop and maintain Real-time business operational reporting, architectural contribution and impact analysis
- Ensure set up and maintenance of Omnia monitoring and escalation system for internal customer
- Collate and prepare dashboard reports and provide constant feedback to business on regional Business Desk activity
Experience
- 5-8 years’ experience in SQL scripting
- 5+ years’ experience in managing relationships with internal business customers
- 6+ years of experience in Service Development or Operations
- Experience in a related business function close to customer facing with direct responsibility to business results
- Experience in business value targeting and mapping
- Expertise in customer and senior stakeholder management across the lifecycle and environment driving successful organizational outcomes
- Strong Business and Process knowledge from working in stakeholder field
Strong knowledge of core IT (Infrastructure, Applications), business processes and technology supplier community - Advance experience in analysing of Insurance related products
Strong business and product offering knowledge - Strong knowledge of Multichoice
- Billing platform and billing process
- Strong operational understanding of the business being managed
- Ability to translate business vision into IT vision, objectives and programs
- Strong leadership capabilities or potential in a team environment or within a matrix management structure
- Experience in articulating and setting strategy
Technical Competencies
- Conducting root cause analysis
- Creating data scripts to quantify impact to incidences
- Working with a group to identify alternative solutions to work situations
- Analysing situations or data that requires an evaluation of multiple factors
- Interacting with diverse people
- Building and maintaining effective relationships with diverse internal stakeholders
- Developing ways to minimise and manage risks
- Analysing and interpreting qualitative and quantitative data
- Drafting reports
- Conflict Management
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Consulting and providing professional advice/opinion
Sharing information in different ways to increase stakeholders understanding - Excellent written and very communications skills – conveying complex information
- Brainstorming ways of improving a product or situation
Challenging the status quo with a view to improve the environment or peoples understanding
Identifying trends - Ensure accuracy of reports and records
- Conducting gap analyses
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading and Influence
- Coaching